Although we only sell our products to Trade Customers, we have set up a Consumer Services Helpline to answer any queries that you may have regarding Premier products.

This department is also able to sell Replacement Bulbs and Transformers etc. for Premier’s electrical products and any spare parts needed for our BBQs / Chimneas etc. from the Summer range.

To contact us regarding your individual query, please telephone on the special number below which is a manned line from 9.00am to 5.00pm, Monday to Friday.

Alternatively, you can drop us a line at the address below, send us an e-mail or if you just want a Replacement Bulb Order Form, click here to download.

Alternatively, go to to purchase accessories online.

Consumer Services Department


Premier House

Braintree Road


Middlesex HA4 0EJ

United Kingdom

Telephone: 020 8624 5656

Fax: 020 8624 5678

If you are emailing regarding a product query/issue/complaint please include the Catalogue number and batch code. Catalogue number is a code with 2 letters and 6 numbers found above Barcode or white cable label, Batch code is a code with 3 letters and two numbers found below the barcode or white cable label.