Premier has rapidly become a household name when it comes to seasonal decorations. We have a dedicated consumer services department to assist members of the public who may have purchased Premier product from our trade customers. Please note we are only able to assist if your query is technical or related to out of warranty replacement parts; for any other query, please refer back to the retailer from whom you purchased the product to maintain your consumer rights.


Our consumer services department is also able to supply replacement bulbs and transformers for Premier’s electrical products and any spare parts needed for BBQs / Chimneas etc. from our Summer range.


Please visit to purchase such accessories online.


To contact us regarding an individual query please email


Alternatively, you can write to us at the address below. Or if you just want an order form, click here to download.


Consumer Services Department

Premier House
Braintree Road
Middlesex HA4 0EJ
United Kingdom


If you are emailing regarding a product query please include the catalogue number and batch code.

The catalogue number is a code with 2 letters and 6 numbers found above barcode or white cable label.

The batch code is a code with 3 letters and two numbers found below the barcode or white cable label.


Declaration of Conformities

EU Declaration for Oven Gloves: link

UK Declaration for Oven Gloves: link



Terms and conditions agreement

Please read our Terms and Conditions & Privacy Policy.*